payment: visa . mastercard . american express . jcb . discover . diners club . credit . debit . prepaid
processing: payments through stripe are typically approved within 3 days of purchase. all items are made to order and manufacturing commences upon payment approval. current turnaround is 3 – 4 weeks post payment approval. see shipping + returns for post build detail.
shipping: upon completion all work is packed and crated to ensure secure transportation and delivery. domestic orders can typically be expected to arrive 3 – 5 days post departure date. customer will receive shipping notification with tracking information upon send out. currently all orders ship fedex standard ground. please contact to request alternative shipping method. international shipping is offered upon request. additional fees associated with international shipments are the responsibility of the customer.
returns: general returns are accepted within 14 days of order delivery date. initial shipping costs are non refundable. customer is responsible for general return shipping costs. refunds and exchanges with regard to general returns are not offered on orders that are returned in less than satisfactory condition. in the event of damage upon initial delivery please submit notification to firstname.lastname@example.org within 24 hours of delivery including item details and description of damage. post assessment claim will be filed immediately with shipment carrier and customer will be offered the option of exchange or full refund. items sold at discount are non returnable and non refundable.
change orders: changes to existing orders will be considered on a case by case basis depending on the progress of the build at the time of request submission. no order cancelation requests will be accepted as all work is made to order.